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Absolute sh!t show

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I wanted to upgrade to the new Metaliux server yesterday after the announcement. I was going to purchase first and then migrate, but I was told on Discord that I could simply submit a ticket to upgrade my current server instead. Taking that advice meant I missed out on getting a Canada server because of the misinformation provided to me on DC and in the support ticket. I have been going back and forth with Vitor in the support ticket, trying to accomplish what should be a simple task, but has turned into a complete headache.

There has been a stockpile of misinformation seen/told since yesterday, and I am now getting a Metaliux NL server, which isn’t what I wanted, and I have zero idea when I’ll be able to get a CA server.

Posted by An Anonymous User ·
Status: Completed1 comment

Comments1

  • warp

    Team•

    Nov 25, 2025

    Thanks for taking the time to share this. I’m really sorry for the frustration you’ve had around trying to upgrade to a new Metaliux plan. This should have been straightforward for you, and it clearly hasn’t felt that way.

    You’re right that Canada stock shifted very quickly after the announcement. It went out of stock in the period between your request and the follow-up reply, and I appreciate how disappointing that is when you were aiming for a CA server specifically.

    I also want to apologise for the mixed messages. Our Discord has a mix of staff and community members, and sometimes well-meant advice can be incomplete.

    The Metaliux pricing you see today is permanent, so you haven’t missed out on anything by waiting for an upgrade path. Canada will come back into stock, although I can’t give a firm date yet. When it does, we’ll be happy to help you move to the location you originally wanted with as little disruption as possible.

    I know this has already taken more of your time than it should have. Thank you for your patience while we straighten things out.